My Account

Do I need to set up an account to place an order?

How do I reset my password?

Payment

How can I choose the currency I wish to pay in?

What payment methods do you accept?

Do I have to pay taxes and duties?

How do I know that the payment has gone through?

Why won't my credit or debit card payment go through?

Is my personal information secure?

Klarna

I have returned my order and my invoice due date is soon, do I have to pay the invoice?

I want to partially return my order, can I pay for just the products I am keeping?

When will I receive my invoice?

My return was not credited in time and I got a reminder fee, will Klättermusen pay it?

What options for payment do Klarna offer?

I am not able to choose Klarna invoice, what do I do?

Orders & Returns

What countries does Klättermusen ship to?

How can I check my order status?

Can I change or cancel my order?

How can I track my order?

How do I return a product?

I have returned an item. How do I know you received it?

Warranty & Repairs

What is the warranty period for Klättermusen products?

How do I repair a Klättermusen product?

How long does a repair take?

Can I purchase spare parts for my Klättermusen product?

How do I care for my Klättermusen product?