Support
Shipping & Delivery
Shipping Fee Sweden
Members get free standard shipping on all orders. Become a member by creating an account.
Members: Free standard shipping on all orders
Guests: Free standard shipping on all orders above 2500 SEK
Postnord pick-up point: 79 SEK
Postnord home delivery: 129 SEK
UPS Standard: 119 SEK
Shipping Time
Estimated delivery time Postnord: 2–5 business days
Estimated delivery time UPS: 2–4 business days
Processing time: For deliveries to Sweden, we use Postnord/UPS. After your order is processed and dispatched by our warehouse, it will be delivered by Postnord/UPS. Orders delivered by Postnord have a handling time of 24-48 hours before they are dispatched from our warehouse. Orders placed during holidays and public holidays will be processed on the next business day.
We always strive to deliver your order within the estimated number of business days for delivery stated on the website and in your order confirmation, but delays may occur. Please note that the delivery time may vary depending on where you live, which delivery option you choose, and due to high season.
Customs duties and taxes
No customs fees are added. VAT is applied to all orders within Sweden and is included in the price shown on the website.
Home Delivery
All UPS services offered on Klättermusen’s webshop includes home delivery. If a delivery address is a home/residential building, the delivery will be made at the door. After 2 failed attempts, the parcel will be rerouted to a service point.
Refused order
If you refuse your order, or if we are unable to deliver your order because of incorrect information, we will deduct the shipping costs and any other fees, such as import tax and duties from your refund.